Cool tech fades, client impact endures. Let’s build what endures.
Building a ‘client-obsessed’ culture.
Intentionally.
Innovation is meaningless unless it changes the client’s world. This workshop is designed to reconnect every employee, from engineers to executives, with the real impact their work has on clients. Together, we’ll shift the focus from building “cool” tech to solving meaningful problems, and ensure the client’s voice is present in every decision.
Activities to expect
Yeah, we don’t do that here/ One does not simply forget the client
Values are the guiding star in your culture. Do they center the customer? We explore and iterate to ensure that these are actionable and easy to understand.
Clients are like onions, they have layers!
Who is your customer? Does everyone agree? We unpack this until anyone in the team can create a dating profile for your customer!
That’s my job too?!?
Explore how every person in the business, from customer success to CFO, has a direct impact on the customer experience. Teams need to connect their tasks with the mission.
Pics or it didn’t happen
Turn the learnings into actions. Every person commits to one action, appoint an accountability buddy and a cadence for checkins.
Is your team ready to:
build a stronger sense of connection between their work and client impact?
Learn practical tools to bring client-first thinking into their daily decisions?
Make commitments that anchor your culture in real client outcomes?
Yes, please!
Let’s turn this dream into reality. Just send me your name and email address, and I will get in touch to figure out exactly how we can get this done!